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StayPlease runs hotels and serves their guests in one integrated platform

Hotel customers today increasingly expect their stay experience to be mobile and non-linear. Allowing hotel guests to interact with hotel staff by app or chatbot, such as to book a restaurant or an excursion, is not new (at least among the high-end chains).

 

Cyberport incubatee and Smart-Space company, Service Technology Partners Limited, has launched two products: StayPlease and Netustay to enable more hotels to meet this demand and expectation.

 

StayPlease offers an all-in-one cloud-based mobile platform for running hotel operations and servicing guests.

 

This enables hotel guests to order room service, request amenities, contact concierge, and interact with the hotel through an app, a telephone voice assistant, or the TV.

 

The system also enables hotels to communicate with guests and to manage operations seamlessly, dispatching staff, arranging housekeeping or engineering, and logging incidences, all through a centralised and integrated platform. Best of all, there is no need to develop additional infrastructure while reaping the benefits of a full-fledged system.

 

Hotels can also take advantage of Netustay, the start-up’s second product, and enjoy a cloud PBX (Private Branch Exchange) tailored for the hospitality industry. With the advent of Cloud voice over IP platform, hotels can consolidate call centers and run all communications over the IP network.  With app and webphones, guests and staff are also able take their extensions wherever they go.

 

Since the start-up was founded in 2014, StayPlease has already signed up an impressive portfolio of international hotel brands, including the InterContinental Hotel Group, Dusit International, Onyx Hospitality, Swire Hotels, Far East Hospitality, CitizenM, and Langham Hospitality, and is now used in more than 20,000 hotel rooms in 25 international cities.

 

The company recently closed a round of Series A funding by Mindworks Ventures, where it plans to further expand the market in Southeast Asia, Japan and Mainland China as well as develop more products for the hospitality industry.