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24-02-2017
NAO gives SmarTone customer experience a robotic edge

When you next go to SmarTone for customer service, you may meet NAO.It is the name of the robot that will aim to service your every need when you visit the company’s physical retail store. The initiative, launched last week on Valentine’s day, will see the leading mobile network operator in Hong Kong add “smart robots” into its retail stores.“SmarTone has always been pushing the frontiers of innovation, committed to innovating customer experience in the industry,” said Josephine Lam, Head of Marketing and Sales at SmarTone in a press release.“The introduction of NAO will enable a fun and interactive experience, deepening in-store engagement with customers,” she added.It will be the first time SmarTone will use actual robots for enhancing customer experience.The idea is to streamline the customer experience while adding fun and improving engagement.  At the launch ceremony at SmarTone’s apm store, NAO joined local Web-celebrity Lilian Kan to sing, dance and play games with customers while uttering words of love.Not to be outdone, Pepper, another smart robot, joined in the festivities as well.It was the first time both robots were pictured together.NAO can perform detailed actions and is multi-lingual.It offered details about the latest service plan offerings while providing recommendations on phone accessories.  “Robotics is one of the hottest technologies and we know they will have a significant impact on our lives in the future,” said Alex Kun, Head of Products and Services at SmarTone.“We will continue to seek ways to introduce the latest robotics technologies into our business as well as provide opportunities for local enterprises, organizations, and individuals to experience the technology,” he added.SmarTone is not just looking to robotics to improve customer services and operational efficiency.The company is looking to improve overall robotics appreciation as a territory-wide effort.For example, it will include the introduction robot rental services and the organization of coding workshops to spur interest among the younger for robotics.Further reading:POSB launches its first AI-driven chatbot on Facebook MessengerThe state of chatbots in marketing3 Martech innovations that could change the face of marketing Caption: Image credit: iStockphoto by Getty Images

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23-02-2017
Hong Kong CMOs failing on customer journeys

Hong Kong CMOs and marketing leaders need to do more to understand customer journeys.In the Understanding the Customer Journey in Asia Pacific report by Econsulting, published in association with Emarsys, which surveyed 1,000 digital marketers and e-commerce professionals in APAC, eight percent of Hong Kong respondents said that their companies have no insights into a customer journey.When compared with other APAC countries in the survey, this figure is the highest and points to a growing gap between customer expectations and the marketing reality in the developed Hong Kong market.“The promise of marketing has always been to deliver personalized interactions that consumers deserve, and that many of them are growing to expect,” said Ohad Hecht, CEO, Emarsys in a press release.“Marketing teams around the world work hard to exceed customer expectations; however, a gap is emerging between customer demand for personalized interactions and the marketer’s ability to deliver,” he added. Too much data is making it difficult for APAC CMOs, in particular for those in Hong Kong.“An explosion of data, channels and point solutions are at the core of this growing gap and are ironically making it harder, not easier, for marketers to understand the customer journey,” said Hecht.As a result, Hong Kong CMOs are facing some challenges on multiple fronts, including “complexity of the customer journey, difficulty with unifying different sources of data and IT bottlenecks.”The lack of internal collaboration is to blame for Hong Kong’s situation.A high 43% of Hong Kong respondents noted there is no information sharing between departments, with over a third of Hong Kong respondents (36%) blaming on their silo-based organizational structures.Forty-three percent of Hong Kong respondents also noted that they are just starting to develop a strategy for improving customer experience, with 6% saying that they have a well-developed one.It is a regional low when compared to developing nations like Indonesia, where 18% claim they have a well-developed strategy and only 3% say that they have no such strategy. Hong Kong CMOs may even be taking the wrong approach to improving the customer journey, the report hinted.Thirty-three percent in Hong Kong said that while their various customer touchpoints are integrated, they are focused on channels and not customers.“The idea of providing a consistent and connected customer experience across marketing touchpoints is not a new concept,” said Jefrey Gomez, Managing Director, Asia Pacific at Econsultancy in the press release.“However, the ability to achieve this remains a challenge for the majority of APAC marketers. In 2017 we may see change in this regard with more organizations focusing on customer needs and established channels,” he added.Further reading:Two trends marketers need to watch out for in 2017On digital: A small book on a BIG ideaReport reveals habits and expectations of Singapore consumers Caption: Image credit: iStockphoto by Getty Images

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22-02-2017
Infinera powers Yahoo Japan data center interconnect

Yahoo Japan has deployed the Infinera Cloud Xpress to interconnect its data centers in Osaka. The Cloud Xpress enables Yahoo Japan to interconnect data centers with hyper-scale density, operational simplicity and low power consumption to deliver internet services to its customers. Working closely with Infinera partner Itochu Techno-Solutions, Yahoo Japan deployed the Infinera Cloud Xpress to address the need for more capacity. Itochu Techno-Solutions provides Yahoo Japan information technology solutions and data center maintenance services. Yahoo Japan has now deployed the Cloud Xpress and Infinera XTM Series in its metro networks. With the Cloud Xpress, Yahoo Japan benefits from Infinera’s photonic integrated circuit technology which delivers a 500 Gbps super-channel over 150 kilometers without additional multiplexers and amplifiers. The Cloud Xpress incorporates Infinera’s Instant Bandwidth technology to allow customers to software-activate line-side bandwidth in 100 Gbps increments as and when needed, closely matching their end-customer demands. In addition, the Cloud Xpress is designed for plug-and-play installation with simplified provisioning and support for data center automation using open software-defined networking (SDN) application programming interfaces (APIs). “The compact design, ease of use and scalability of Cloud Xpress and the XTM Series stand out in metro data center interconnect applications where data center operators need to grow capacity rapidly while minimizing the cost of space and power,” said Andrew Bond-Webster, VP of regional sales in APAC at Infinera. The Infinera Cloud Xpress Family is designed to deliver cloud-optimized wavelength division multiplexing solutions to cloud service providers, internet content providers, Internet Exchange service providers, enterprise and other large-scale data center operators. The Cloud Xpress Family offers customers the choice of 10 gigabit Ethernet (GbE), 40 GbE and 100 GbE client interfaces to meet their specific requirements. Infinera recently introduced the Cloud Xpress 2 based on the Infinite Capacity Engine, scheduled to be available in the first quarter of 2017.

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22-02-2017
Digital economy is key for ASEAN economic integration

Digital data management is key in advancing the digital economies within the ASEAN (Association of Southeast Asian Nations) Economic Community, according to a report from the US-ASEAN Business Council and Deloitte. ASEAN includes Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam. “The digital economy plays a strategic role as a critical enabler for deepening ASEAN regional integration and as well as helping drive next-generation domestic demand led growth for startups and SME's," said Alexander Feldman, president and CEO of the US-ASEAN Business Council.  “We encourage ASEAN governments to create policies on data management that allow member economies to benefit from greater efficiency, extended reach and lower costs,” said Feldman. Jeff Pirie, AEC leader for Deloitte Southeast Asia, said regional integration and the digital economy are both big opportunities in what is one of the world’s fastest growing regions.  “All manner of business, from the start-up to the regional champion as well as the multinational, will benefit if the AEC framework puts the digital economy front and center,” said Pirie. In Singapore and throughout ASEAN, these policies can support modern high-tech industries, enhance the development of e-commerce, help small and medium enterprises reach customers and optimize their businesses, enable financial inclusion, and encourage foreign investment. However, governments need to consider regulatory, legal and policy issues stemming from technology, platforms and providers.  Privacy, security, intellectual property and customer protection are some of the issues that need to be addressed if countries are to benefit from the digital economy.  Also, it is essential to ensure that it is the risk, not the actor, that is regulated. Further, inter-agency cooperation is essential if ASEAN member states are to have effective digital laws and regulations as issues cut across many different sectors. “To maximize the full potential of digitization across the region, there is need for a supportive policy framework,” said Amol Gupte, Citi Country Officer (CCO) for Singapore and head of ASEAN. “Particularly crucial is the ability to move data quickly and seamlessly across borders which will benefit trade, increase innovation and support financial inclusion,” said Gupte.

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22-02-2017
Bukaka in Indonesia taps Oracle to boost business agility

PT Bukaka Teknik Utama in Indonesia has selected the complete Oracle Applications Cloud Suite, including Oracle ERP Cloud, Oracle HCM Cloud and Oracle CX Cloud to optimize the performance of its finance, sales, and HR organizations. The move to Oracle Cloud is part of Bukaka’s larger strategy to transform business practices with modern cloud applications. Oracle ERP Cloud can enable Bukaka to replace its legacy ERP environment with a comprehensive, integrated and scalable  cloud-based financial management system. Having real-time visibility into finance operations across the company can empower Bukaka to drive efficiencies across financial business processes. With accurate financial information easily on hand, the company will be able to focus on business expansion. Built-in social, mobile, and analytic capabilities will allow employees to be connected and effective even while on the go. Bukaka was also in need of a global tool that could accommodate the needs of its employees and identify top talent to reinvigorate the company. The existing system is spreadsheet-reliant, and dependent on unscalable, complex manual processes. With Oracle HCM Cloud, Bukaka can now focus on strategic and developmental elements of HR that contribute to achieving company goals. The single, unified platform can enable the HR team to spend less time on manual processes and more time on driving business productivity by increasing employee engagement and sourcing, and retaining top talent. The goal is to unify sales and service information, and capabilities in a single application to provide customers with a truly personalized experience at all touch points. The Oracle CX Cloud Suite helps the company ensure the customer experience they provide propels organizational innovation, and improves business results. “We wanted to modernize our systems by moving to the cloud, but we also wanted a single, unified solution that comprehensively addressed a wide range of our global business areas, with room to grow,” said Irsal Kamarudin, president director of Bukaka. “With the support of Oracle’s Cloud solutions, we now have the modern tools at our fingertips that will enable us to manage our business operations, serve our workforce, and most importantly, delight our customers and partners,” said Kamarudin.

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22-02-2017
OutSystems saw record growth in 2016

OutSystems said it has begun 2017 with record growth as companies increasingly looking for faster, more efficient ways to build enterprise applications. The company said demand for its low-code development platform has soared, leading to considerable expansion across the business. “Digital transformation is one of the biggest opportunities and challenges facing today’s businesses,” said Paulo Rosado, CEO of OutSystems. “It’s putting companies under tremendous pressure to build business applications faster and with fewer resources than ever before,” said Rosado. “OutSystems continues to be extremely well-positioned to take advantage of that trend by offering a low-code platform for rapidly delivering enterprise mobile and web applications.” Driven by new sales and customer renewals, OutSystems exceeded $100 million in sales and saw 50% year-over- year software revenue growth in 2016. The company added 178 new enterprise customers in 2016 and now serves customers in 43 countries, expanding its reach by over 30%. The OutSystems ecosystem of partners and developers saw massive growth in 2016.  The company formalized a global alliance with Deloitte and tripled the number of solution partners in Europe and Asia adding companies like Hewlett Packard, Incentro, NinTec, TESI, Dreamcloud, Perkasa, Rainmaker, Integrated Global Solutions and Headfitted Solutions. Over 40,000 new developers joined the OutSystems Developer Community in 2016, contributing low-code apps, widgets, and components to greatly accelerate productivity.   Growing to over 500 employees globally, OutSystems added 200 employees in 2016 including executive hires in sales, marketing, and partner management.  “2016 was a great year for OutSystems,” said Rosado. “Our rapid growth is a reflection of the growing demand for mobile apps, the increasing level of industry recognition that we have received, and our product innovation.”

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22-02-2017
Interoperable QR code payment system launched in India

Reserve Bank of India and Indian Banks Association have launched Bharat QR, the world’s first interoperable Quick Response (QR) code acceptance solution.The solution was developed by Mastercard in collaboration with National Payments Corporation of India (NPCI) and Visa. American Express will also adopt these payment standards.Bharat QR aims to provide both merchants and consumers with seamless and secure method for payment transactions.For consumers, Bharat QR eliminates the need to use multiple QR codes from different payment networks when transacting with any merchant.  Similarly merchants need only display one single QR code at the storefront or through their respective acquiring bank’s mobile application.The Bharat QR solution will be rolled out across the nation in phases by banks, with the aim to foster adoption by 57 million small and micro businesses due to the purported low cost of deployment.A number of banks in India stand ready to deploy BharatQR, including Axis Bank, Bank of Baroda, Bank of India, Citi Union Bank, Development Credit Bank, Karur Vysya Bank, HDFC Bank, ICICI Bank, IDBI Bank, RBL Bank, State Bank of India, Union Bank of India, Vijaya Bank and Yes Bank. Several other banks are also at various stages of implementation. 

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22-02-2017
Thomson Reuters unveils innovation lab in Singapore

Thomson Reuters has officially opened Thomson Reuters Labs – Singapore.The innovation facility aims to collaborate with customers, tech startups, universities and the Singapore government to roll out products and solutions for professional markets in the Asia Pacific. The lab will also support Thomson Reuters’s financial & risk, tax & accounting and legal businesses across Asia Pacific.The facility, located in Singapore’s central business district, is the first Thomson Reuters Labs to open in Asia. Thomson Reuters’s other innovation labs are located in Boston, Cape Town, London, Waterloo (Canada) and Zürich.Areas of focus at the lab include advanced data analytics and machine intelligence, with the aim to deliver products that solve global business challenges.Chief Fintech Officer for the Monetary Authority of Singapore (MAS), Sopnendu Mohanty (pictured, second from left), who officiated the lab’s opening, highlighted how an open architecture could facilitate financial institutions’ work around KYC and user interface. Mohanty further encouraged the lab to provide funding support for startups and expressed hope that the lab would work with partners in a mutually beneficial manner.“Singapore is one of the world’s most innovative cities thanks to its focus on collaboration between corporations, government, financial institutions, regulators, and academia,” said Sanjeev Chatrath, Managing Director, Financial & Risk, Asia Pacific at Thomson Reuters. “With our established footprint across Asia and a strong presence in Singapore, the new Lab will serve as a hub for growing our innovation efforts and fostering co-innovation with our customers and partners within the region.”

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22-02-2017
BT connects five largest forex markets

BT is is linking up the world’s five main foreign exchange (FX) locations to help boost the competitiveness of its global financial industry customers. The company is now offering BT Radianz FX express, which provides dedicated high-speed links between financial hubs in the UK, US, Singapore, Japan and Hong Kong. The five hubs are involved in almost 77 per cent of the world’s FX trading, according to the 2016 BIS Triennial Central Bank Survey.The new Radianz FX express service claims to offer low-latency and cost-effective, fully managed connectivity that will give traders faster access to market data across the five locations, while making it easier for them to execute trades. Radianz FX express links directly into the five key third-party global datacentres in the FX trading world.  These datacentres were selected because each of the locations hosts the  IT infrastructure of significant clusters of the FX trading community.Hubertus von Roenne, vice president, global industry practices, BT, said: “Foreign exchange is the largest asset class by value traded globally.  An average of US $5.1 trillion is traded on FX markets every day*.  We’ve created managed BT Radianz FX express routes to boost the competitiveness of our financial services customers.  With dedicated links within and between the world’s five biggest FX trading locations, BT can help FX firms lower costs while creating opportunities for international growth.”

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22-02-2017
HealthTap’s advanced services now available in Chinese

HealthTap, a global health practice providing 24/7 immediate access to top doctors via video, text, or voice, is now available in Chinese.The new HealthTap Chinese mobile app and website would give an estimated 1.4 billion Chinese-speaking people worldwide immediate access to US-licensed doctors cost-effectively.“Removing language barriers to the knowledge and the care of the world's best doctors is at the heart of HealthTap's mission to help people globally live healthier, longer, and happier lives," said Ron Gutman, HealthTap founder and CEO.A report released by the US Census Bureau shows that Chinese is the second most spoken language in the United States. The Chinese-American population is also the largest Asian American population in the United States, with Chinese immigrants comprising the largest single group of arrivals a year into the United States since 2013.With the new website and mobile app, Chinese speakers can gain access to HealthTap's query-to-cure experience in Chinese, including the world's largest library of personalized trusted answers, tips, and news, written and peer-reviewed by more than 105,000 doctors in 141 specialties.They can also get convenient immediate access to virtual Consultations via text, video, voice with Chinese-speaking top doctors, as well as lab test interpretations, instant prescriptions and medication refills sent to a local pharmacy (currently available for US-based patients)."All the doctors in our extensive network have taken the Hippocratic Oath and have vouched to the words: 'I will remember that I remain a member of society, with special obligations to ALL my fellow human beings," said Dr. Geoffrey Rutledge, HealthTap's Chief Medical Officer and former faculty member at Harvard and Stanford University. "Our world leading doctors are committed to helping everyone regardless of origin, location or language, and are excited to now serving Chinese-speaking people in 174 countries worldwide."HealthTap's proprietary Health Operating System (HOPES) and proprietary triaging technology powered by Artificial Intelligence enable hospital systems, insurance companies, employers, and governments to deliver the right care at the right time at the right cost. It is the first fully-integrated healthcare operating system, linking the entire continuum of care (including EMRs, devices, and apps) to an individual's personal health record (PHR) and Health Graph. HOPES is now powering the HealthTap Cloud, a first of its kind virtual cloud dedicated to healthcare, created for interoperability and ease of integration (with EMR's, other practice management systems, apps, and devices).​

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22-02-2017
Australia alots $8 M to expanded Lighthouse Hospital Project

Australia has announced plans to transform hospital care for Aboriginal and Torres Strait Islander people with Acute Coronary Syndrome. The government has allotted $8 million for the expansion of the Lighthouse Hospital Project, a joint initiative between the Australian government, the Heart Foundation and the Australian Healthcare and Hospitals Association.This will extend the original eight pilot sites implementing the Lighthouse Hospital Toolkit, designed to bring about systemic change in acute care, to 10 more sites across Australia.The success of the Lighthouse Hospital Project is built on the principle that a greater understanding of Aboriginal and Torres Strait Islander peoples’ cultures, as well as a better understanding of the political, social and historical factors that have affected their health.Research has shown the disparity in care received by Indigenous Australians as opposed to non-Indigenous people. The project intends to embed cultural competency training into mainstream health training, study, and clinical practice so that that disparity is eradicated.“Tackling the social and cultural determinants of health and systemic racism within the health system is the key to better health outcomes for our First Australians. They, like all Australians, have the right to safe, culturally appropriate health care of the highest clinical standard,” said Minister for Indigenous Health Ken Wyatt, in a media statement.He stressed that a culturally competent approach by health professionals is critical to the target group’s health and wellbeing.    “In the case of coronary care, circulatory disease is more than one and a half times more likely to affect Aboriginal and Torres Strait Islander people – but they are only half as likely to receive therapeutic hospital procedures, less likely to receive in-patient cardiac rehabilitation or prescription of statins on discharge from hospital, and are more likely to die within two years of leaving hospital,” he explained. “This is simply unacceptable and the way to address it is to undo systemic discrimination, to raise cultural competency across the whole sector as well as to increase the Indigenous health workforce.”  The Lighthouse Hospital Project Toolkit is currently helping improve the kinds of clinical care and treatment people receive and the manner in which they receive it. “One of the wonderful things about this project, and the resulting Toolkit is that all hospital staff who participated in the trials have affirmed that the Toolkit is essential to improving health outcomes,” Wyatt said.   The Implementation Plan of the Aboriginal and Torres Strait Islander Health Plan 2013-2023 makes tackling systemic racism in the health system an explicit target. Caption: Photo courtesy of iStockPhoto

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22-02-2017
Device connectivity to drive growth of wearables for COPD patients

Device connectivity will drive new wearable form factors for chronic respiratory diseases and usher in major changes for the chronic obstructive pulmonary disease (COPD) patients, according to ABI Research.The research firm forecasts shipments for chronic respiratory disease wearable form factors to grow from three million in 2017 to about 12 million in 2022.Chronic respiratory diseases such as asthma, allergic rhinitis, and chronic obstructive pulmonary disease (COPD) affect up to one billion patients globally. While clinicians monitored patients' vitals in the past through regular checkups, new wearable technology now allows them to track this information remotely.ABI Research noted that the US will spend the most on chronic respiratory disease wearables, accounting for $6 million in 2022 of $21 million in global market revenues. However, Europe and the Asia-Pacific will also see high adoption rates. The research firm noted that as the nascent market gains momentum, the devices will gradually shift from wireless finger clips to wrist-worn devices."Wrist-worn chronic respiratory disease wearables are the ideal form factor because they allow patients to carry out daily activities uninterrupted while collecting data continuously and in real time to note any subtle fluctuations in oxygen levels," said Stephanie Lawrence, Research Analyst at ABI Research. "Finger-clip devices must be manually attached and activated throughout the day to provide one-off readings. Though they still provide more information than pulse oximeters in a clinical setting, finger-clip devices often miss subtle fluctuations that could indicate worsening conditions,” he added.Non-invasive medical monitoring solutions developer Nonin Medical's latest wrist-worn pulse oximeter—WristOx 2, Model 3150—measures patients' oxygen saturation and pulse rates, transmitting the data using Bluetooth 2.0. Medical device manufacturer and startup Oxitone Medical also recently released its Oxitone wrist pulse oximeter that continuously monitors blood oxygen levels and sends the data to an app via embedded Bluetooth Smart.Challenges vendors need to overcome as the market develops include meeting medical regulatory standards, according to ABI Research.“The mandatory standards are critical, as they are clear proof that the device is an effective and accurate form of monitoring a patient's condition. As obtaining medical regulation is a lengthy process, manufacturers must consider it in the early design stage as the global market develops,” the report concluded. Caption: Photo courtesy of iStockPhoto

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22-02-2017
Consumer demand for virtual healthcare services growing

Growing consumer demand for virtual healthcare services is putting increasing pressure on providers and payers to expand delivery options for on-demand health services, a new survey from Accenture reveals.    The majority of US consumers are willing to use a wide range of virtual health services. Approximately three-quarters of respondents said they would use virtual services: to track health indicators such as blood pressure, pulse, and glucose levels (cited by 77 percent of respondents); for follow-up appointments (76 percent); or to be examined for non-urgent health issues such as a rash or a sore throat (70 percent).However, despite the widespread consumer interest, only one in five respondents (21 percent) said they have actually received health services virtually. Accenture and Nielsen polled 1,501 US consumers ages 18+ to assess the current use and willingness to receive healthcare services virtually and in-person. The online survey was conducted between September 28 and Oct. 5, 2016.The reasons cited most often for seeking virtual care are greater convenience than traditional in-person healthcare services (37 percent); familiarity using technology to manage their health (34 percent), and curiosity to try virtual health (34 percent). Consumers said they would be more likely to “try virtual” if encouraged by a physician (cited by 44 percent of respondents) or a healthcare payer (31 percent).   “Consumers are clear: In the 21st century, 20th-century healthcare is not good enough,” said Frances Dare, managing director of Accenture’s virtual health services. “Technology-enabled services will be equally important as traditional in-person services, allowing the modern patient to choose when and how they receive health and care services.”   The research also shows that today’s consumers are demanding a combination of in-person and virtual health services. In fact, more than three-quarters (78 percent) of those surveyed said they would be interested in receiving healthcare virtually some or most of the time. The research suggests that health systems need to balance and integrate virtual and in-person services with the varying degrees to which consumers see themselves as being in charge of their own health, both today (85 percent) and if they become ill or injured (51 percent).   “Given evolving consumer attitudes toward virtual care, making virtual health a priority could be a boon for provider organizations that are resource- and finance-constrained,” Dare said.  “As more and more patients take control of their own healthcare in the age of consumerism, provider organizations must be able to offer meaningful choices for virtual care, in-person care and a combination of both.” Caption: Photo courtesy of iStockPhoto

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22-02-2017
Jupiter Medical Center moves to make data-driven cancer treatment decisions

US-based Jupiter Medical Center announced recently that it will adopt Watson for Oncology trained by Memorial Sloan Kettering, a cognitive computing platform to provide insights to physicians to help them deliver personalized, evidence-based cancer treatment. The platform will go live at the facility in the beginning of March.”At Jupiter Medical Center, we are committed to pioneering new approaches to medicine and health care,” said John D. Couris, President and CEO of Jupiter Medical Center. “Watson for Oncology is part of our significant investment in creating a world-class cancer program and we are proud to be the first US community hospital to arm our clinical team with this cutting-edge technology.”IBM said that as healthcare providers and systems seek to enable data-driven, evidence-based cancer care, an explosion of medical information has created both challenges and opportunities to improve quality care. “Currently, approximately 50,000 oncology research papers are published annually, and by 2020 medical information is projected to double every 73 days, outpacing the ability of humans to keep up with the proliferation of medical knowledge,” it said.Watson for Oncology provides information to oncologists to help them deliver evidence-based treatment options by analyzing massive volumes of medical literature to identify individualized treatment options and scaling access to oncology expertise. “In communities across the country and around the world, there is a growing need for tools that help increase efficiency and enable quick access to important information from the collective body of cancer knowledge available today,” said Rob Merkel, Vice President of Oncology and Genomics, IBM Watson Health. Jupiter Medical Center is a not-for-profit 327-bed regional medical center in South Florida. Its website said it is reimagining how to restore the community’s health and wellness.“We were impressed by Watson’s analytical ability to help provide relevant treatment options for patients to allow physicians to personalize patient care in an unparalleled way,” said Abraham Schwarzberg, MD, Chief of Oncology at Jupiter Medical Center. “Harnessing the power of Watson will help our oncology multidisciplinary team identify individual treatments.”​ Caption: Dr. Abraham Schwarzberg, MD, chief of oncology at Jupiter Medical Center, reviews recommendations generated by IBM Watson for Oncology. (Photo from IBM)

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22-02-2017
Australian health nonprofit partners with Telstra Health

Australia’s not-for-profit private healthcare provider Epworth HealthCare has partnered with Telstra Health to improve the patient care experience.Epworth Richmond Executive Director Nicole Waldron said that Telstra Health’s solution would help staff to have a complete view of patient flow information in near real-time, enabling them to plan patient movement and flow more efficiently across the organization.“The current process for managing bed flow across the sites is manual and relies on a series of meetings and conversations between staff about planned or potential discharges. The flow of information can be time-consuming, reactive, subject to individual interpretation and sensitivity. As a result of the manual process, there is no real-time or accurate visibility of current bed status across the organization,” he said.The Telstra solution is expected to enable Epworth Richmond to see at a glance inpatient bed status is of critical business importance, as bed occupancy impacts on patient flow, discharge planning, patient and visiting medical officer satisfaction as well as revenue management.“As Epworth Richmond expands its services and facilities, access to this information is essential both for managing current demand, as well as for predicting and allocating resources for the future,” explained Telstra Health’s Sales and Marketing Director for Health IQ, Dave Piggott.Epworth HealthCare has more than 140,000 patient admissions and 90,000 surgeries annually. It will utilize Patient Flow Manager to gain greater visibility of key data from multiple hospital IT systems in order to improve patient movement within the hospital.  Caption: Photo courtesy of iStockPhoto

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CyberLink Vol.101 Chinese New Year Special Edition

Message from the CEO

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CyberLink Vol.100 December 2016

Smart-Space FinTech opens to further support community

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CyberLink Vol.99 November 2016

Incubatee Big Dipper wins global excellence award

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