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Tech News

15-09-2017
Innovation and Technology Venture Fund

The Government has launched the Innovation and Technology Venture Fund on 15-09-2017. It is now open for application by venture capital funds to become co-investment partners (Deadline: 15-01-2018). A briefing session will be held on 03-10-2017 at the Hong Kong Science Park. Interested venture capital funds are welcome to attend.

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23-01-2019
A massive CX disconnect is putting businesses at risk

The majority of respondents from the Asia Pacific region felt that customer experience is not represented at board level, says Dimension Data, who warned that organizations in competitive markets where customer loyalty is critical could see their business at risk.Dissatisfied with CXThe findings were outlined in its annual Customer Experience Benchmarking report, titled “Bridging the Artificial Reality”. The report found that 67% of respondents from the region who say that lower-level management or multiple managers are assuming responsibility instead.Ironically, while most business respondents here recognize that the customer experience (CX) is an important competitive differentiator, nearly a quarter of respondents (20%) are dissatisfied with their own customer experience services. Indeed, a mere 11% believe they are delivering experiences that would lead customers to recommend them to others.The report called this current situation an “artificial reality” where companies talk about CX, but don’t deliver on it. The result is a massive gap between their CX ambitions and actual CX capabilities.And while businesses are looking at several CX technologies, such as customer analytics, artificial intelligence (AI), and digital integration, the report noted that they aren’t currently able to implement them properly.Addressing the disconnectTo succeed, brands should look to address these areas of disconnect within their business and measure, benchmark and report effectively to ensure such disconnects don’t creep back in, says Frost & Sullivan principal analyst Nancy Jamison.“Customer experience must be higher on the agenda for every business and the whole organization should get behind it. Brands acknowledge how crucial customer experience is, yet so few are making it a board level responsibility, leaving it siloed or delegating it to individual managers,” said Pranay Anand, the solutions director for customer experience at Dimension Data Asia Pacific.“There’s an artificial reality between organizations’ CX ambitions and making real change that benefits the customer. This disconnect must be resolved. Brands must make customer experience the priority they say it is,” he said.Further reading:How AI is set to revolutionize the customer experienceCollinson brings together loyalty and benefits businesses to deliver smarter customer experiencesHong Kong retail marketers failing on customer engagement Caption: Image credit: iStockphoto by Getty Images

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23-01-2019
AXA Hong Kong charts AI path

The insurance firm wants to put AI engines in all parts of its organization within five years in order to take the delivery of personalized customer experiences to the next level

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23-01-2019
Hong Kong Maxim's Group deploys IBM Flash Storage

Food and beverage giant Hong Kong Maxim's Group has selected IBM Flash Storage infrastructure to help meet its rapidly increasing data storage demands

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23-01-2019
HGC, Expresso partner to improve data connectivity in MEA

HGC Global Communications and Africa's Expresso Communications have teamed up to offer richer data connectivity across the Middle East and Africa

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23-01-2019
Microsoft declares the official end to its smartphone era

In the wake of the company's failed acquisition of Nokia's phone assets, Microsoft is reminding Windows 10 Mobile users that support ends this year

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23-01-2019
Researchers to build blockchain payment network to rival VisaNet

Seven universities are collaborating to create a blockchain-based online payment system that will enable up to 10,000 transactions per second

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22-01-2019
Chubb survey: HK SMEs overconfident about managing cyber issue

A poll of 300 senior executives of local SMEs showed their unrealistic perception of their ability to handle cyberattacks

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22-01-2019
Sophos adds EDR to its endpoint protection offering

With its new enhancement to its endpoint protection solution, Sophos enables enterprise customers in Hong Kong to boost their threat investigation and response capabilities without increasing their headcount

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22-01-2019
Australia Post to help local startups enter China

Australia Post has teamed up with Alibaba Cloud to launch a program designed to help Australian startups and SMEs break into China

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22-01-2019
Social media deletion doesn't guarantee privacy: study

New research has revealed that our online privacy is not protected after we delete our social media accounts

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22-01-2019
Spear phishing: Why targeted email attacks are so hard to stop

A highly targeted form of phishing, spear phishing involves bespoke emails being sent to well-researched victims

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22-01-2019
Microsoft side-steps channel in direct Azure play

Microsoft will allow customers to bypass the channel and purchase Azure services directly

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22-01-2019
Nurturing entrepreneurial talent key to competitiveness of nations and cities

The 2019 Global Talent Competitiveness Index (GTCI) report reveals that Switzerland, Singapore and the US continue to lead the world in talent competitiveness, while many countries in Asia, Latin America and Africa are seeing a progressive erosion of their talent base.The report confirms that talent issues have become a mainstream concern for firms, nations and cities, with talent performance seen as a critical factor to growth and prosperity.This year’s report has a special focus on entrepreneurial talent - how it is being encouraged, nurtured and developed throughout the world and how this affects the relative competitiveness of different economies.New approaches are emerging to stimulate entrepreneurial and intrapreneurial talent and futureproof employees – for example, the efforts to develop bottom-up innovation and to empower employees.Such progress is especially true where ‘smart city’ ecosystems are increasingly acting as talent magnets.The results further show:The highest-ranking countries and cities tend to be the most open to entrepreneurial talent Digitalization and globalization are increasing the role of entrepreneurial talentThe report also reveals that cities rather than countries are developing stronger roles as talent hubs and will be crucial to reshaping the global talent scene.This growing importance of cities is due to their greater flexibility and ability to adapt to new trends and patterns – as nimble economic units where policy can be changed more swiftly, cities are thus more attractive for talent, especially entrepreneurial talent.The top-ranked city this year is Washington, DC, followed by Copenhagen, Oslo, Vienna and Zurich.Washington’s position can be attributed to its strong performance across four of the five pillars measured in the research, specifically in the “Be Global”, “Attract”, “Grow” and “Enable” pillars. Its steady economy, dynamic population, outstanding infrastructure and connectivity, highly skilled workforce and world-class education are all characteristics that contribute to making the city such a talent hub.2019 top 20 rankings – countriesIn this sixth edition of the report, Switzerland continues to lead the 2019 Global Talent Competitiveness Index, while Singapore and the United States come in second and third respectively as they did in 2018. The top three is followed by Scandinavian countries, Norway (4th), Denmark (5th), Finland (6th), and Sweden (7th).Yemen has finished at the bottom of this year’s index at 125th, just below Congo (124th) and Burundi (123rd).As in previous years, higher rankings are associated with higher income levels. Policies and practices that bring about talent competitiveness in more developed countries are less susceptible to political and socioeconomic fluctuations. High-income economies have the stability to invest in lifelong learning, reinforcing skills, and attracting and retaining global talent.  Pages1 2 » last »

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21-01-2019
Belgian police safeguard Lokeren’s citizens with Sony 4K surveillance cameras

Police in the Belgian city of Lokeren can now respond more effectively to criminal incidents – thanks to an upgraded video surveillance solution featuring 120 Sony security cameras including the rugged SNC-VM772R 4K minidome camera.Like all urban centers, Lokeren faces the challenges of crime, vandalism and antisocial behavior in its streets, public buildings and open areas. Until recently, the municipal police force relied on analog security cameras to assist with detecting and responding promptly to incidents. However, these cameras’ limited resolution and image quality often prevented efforts to prosecute individuals as they could not be successfully identified.In response to requests from citizens to maximize their safety, Lokeren police chiefs and city politicians pledged to upgrade their video surveillance capabilities. In particular, the urgent need was identified to improve the accurate recognition of suspects caught on camera – an even greater challenge at night or on dull, poorly-lit days.Security specialists DS-Consulting therefore recommended upgrading Lokeren’s video security to a combination of Full HD and 4K network surveillance cameras. A comparison by DS-Consulting saw Sony’s rugged SNC-VM772R 4K minidome camera deliver better images in tough low-light conditions. The camera’s large-sized Exmor R™ CMOS image sensor allows it to capture more light than ordinary sensors. This allows it to ‘see’ suspicious activity clearly in conditions of almost complete darkness, where less sensitive cameras struggle.Installed by Belgian integrator Seris Technology, the complete surveillance solution features a video management platform by Genetec Security Center plus 120 strategically located Sony cameras, providing 24/7 coverage of city center streets as well as public buildings including Lokeren’s police station, central library and city hall.The new cameras give police a clearer picture of criminal activity in the city streets, assisting with the positive identification of suspicious persons even at night and in low light conditions. Round-the-clock video footage is routed via an optical fiber network, where images are monitored in the central dispatch office at police headquarters.Since the cameras’ installation, city police has seen a reduction in crime levels, accompanied by greater peace of mind for residents and visitors. Caption: credit: Bosch Building Technologies

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21-01-2019
Singapore imposes European-level financial penalties for data breach

PM's health records (+1.5m others) hacked. Result? S$1 million fines

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CyberLink Vol.124 January 2019

Cyberport spotlights FinTech and InsurTech at Asian Financial Forum 2019

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CyberLink Vol.123 December 2018

Cyberport parades FinTech start-ups at the region’s largest tech events

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CyberLink Vol.122 November 2018

CVCF 2018 celebrated HK$234M fund raised on Cyberport Investors Network's anniversary

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