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Tech News

15-09-2017
Innovation and Technology Venture Fund

The Government has launched the Innovation and Technology Venture Fund on 15-09-2017. It is now open for application by venture capital funds to become co-investment partners (Deadline: 15-01-2018). A briefing session will be held on 03-10-2017 at the Hong Kong Science Park. Interested venture capital funds are welcome to attend.

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23-02-2018
AI-driven audience management service launches in beta

Clicksco has taken the veils off Carbon, an SaaS tool it says is able to provide actionable audience insights and profitable data management for advertisers, publishers, and platforms. It does this by allowing publishers to use their audience data for better personalization and greater revenue.AI-powered serviceThe service is built natively on Clicksco’s own data lake and data management platform (DMP) consisting of over a billion customer profiles. The cloud-based service uses machine learning to understand the needs, behaviors and intent of customers through the entire customer journey: from acquisition, engagement, and conversion.Publishers can hence view their complete audience profile and discover the niche interests and behaviors of individual consumers to identify opportunities, such as exploring new channels, channeling spend or focusing on quality content. This understanding can then inform a structured data strategy and optimum monetization formats, to enable highly-relevant content distribution and ad targeting.With the ability to visualize, segment and monetize data, publishers can also use Carbon to unveil new growth areas and uncover wider consumer interest trends. Moreover, data from Carbon can be easily integrated into any demand side platform (DSP) or DMP through an advanced integration and partnership with Nielsen.Compliant with GDPRNotably, Carbon is fully compliant to the EU’s pending General Data Protection Regulation (GDPR). Audience data is safely collected, managed and leveraged at macro level, individual customer level, or uniquely, alongside Clicksco’s 1billion-plus rich customer profiles.“Recognizing incremental revenue from every page view is fast becoming one of the biggest challenges in digital publishing. Everyone has data, and maybe even growth in unique users, page views and audiences but very few businesses are consistently turning that activity into profit without just adding more advertising,” explained Pete Danks, divisional CEO of Carbon.“Carbon can help take the publisher’s pain away. By segmenting audiences in one place, and increasing yield without more ads, customer experiences remain the highest priority. Using intelligent data, brands can also reach publishers' audiences at scale while still treating consumers as individuals by tailoring unique online journeys for every visitor from the moment they engage through to the moment they purchase,” he said.Further reading:Programmatic guaranteed on the rise in the Asia PacificGetting programmatic advertising to work in AsiaProgrammatic ad buying becomes people based Caption: Image credit: iStockphoto by Getty Images

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22-02-2018
1 in 4 HK graduates dissatisfied with first job

A quarter of recent Hong Kong graduates are not satisfied with their first job due in large part to a lack of sufficient salary and benefits

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22-02-2018
HKT launches Star Home Call app for easy call filtering

HKT's new Star Home Call app will allow customers to use their devices to control a range of features such as call blocking for fixed lines

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22-02-2018
One-quarter of customer service operations to use chatbots by 2020, says Gartner

One quarter of customer service and support operations will integrate chatbot technology – otherwise known as virtual customer assistant (VCA), across engagement channels by 2020, up from less than 2% last year, says analyst firm Gartner.Chatbots on the riseAccording to research by Gartner, organizations report a reduction of up to 70 percent in call, chat or email inquiries after implementing a VCA. They also report increased customer satisfaction and a 33% saving per voice engagement.And organizations realize this, with more than half of those investing in VCAs doing so for customer service to tap into the advantages of automated self-service and the ability to escalate to a human agent in complex situations."As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks. This is underpinned by improvements in natural-language processing, machine learning and intent-matching capabilities,” said Gene Alvarez, managing vice president at Gartner at the Gartner Customer Experience Summit in Tokyo earlier this week."A great VCA offers more than just information. It should enrich the customer experience, help the customer throughout the interaction and process transactions on behalf of the customer,” said Alvarez.On customer experience With 84% of organizations polled by Gartner last year expected to increase investments in customer experience (CX) technology in the year ahead, the analyst firm is also predicting that that two-thirds of all customer experience projects will make use of IT by 2022, up from 50% in 2017.In addition, more than 40 percent of all data analytics projects will relate to an aspect of customer experience by 2020. Already, Gartner says the use of data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media management and field service departments.On the flip side, an understanding of the overall condition of the customer's attitude toward the enterprise is lacking for the majority. What matters is not the customer’s attitude towards a store, product or service, but the level of trust and their intention to remain loyal.Further reading:How OCBC flirted with chat and wonPOSB launches its first AI-driven chatbot on Facebook MessengerThe ugly truth about chatbots Caption: Image credit: iStockphoto by Getty Images

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22-02-2018
TOMI chatbot eases search for clinics in Singapore

Finding a clinic when you need one can sometimes be stressful especially when you happen to be somewhere not near your home. Tokio Marine Life Insurance Singapore Ltd. (TMLS) wants to alleviate the stress of finding a clinic when and where the user needs it the most with the introduction of new functionality to their TOMI chatbot.The update will enable users to conveniently find suitable TMLS panel clinics within their designated search area. With filters such as doctor specialization and clinic location, consumers can identify clinics based on their various needs and schedules, reducing any pre-appointment administrative hassle.Previously, advisers and consumers needed to scan through an extensive list of 539 panel clinics online. While they could filter results with a location search, the previous interface may not have been immediately intuitive for most users.The company noted that information on the location of TMLS panel clinics is one of the top three queries posed to advisers. The new update will save time for consumers and free TMLS advisers up for more complex queries.“At TMLS, we want to empower Singaporeans and allow them to manage their insurance coverage seamlessly. Completing a health check is one of the first steps when getting insured. With TOMI’s new search function, our customers can enjoy a simpler, speedier process when identifying our partner clinics, which in turn gets them protected as early as possible,” said James Tan, Chief Executive Officer of TMLS.Users may type keywords such as “panel clinics” or “doctors” on TOMI to select the type of doctor they would like to see. They will next be prompted to share their location to receive a list of nearby panel clinics. Users can then select their preferred clinic to access its location on Google Maps.First launched in 2017, TOMI, short for Tokio Marine Insurance, is a self-learning AI chatbot that aims to make life insurance more accessible for the public and provides users with instant and accurate explanations of commonly-used terms in insurance as well as information on TMLS products and solutions. It is available 24/7 through popular messaging app Facebook Messenger. Caption: Image from Tokio Marine Life Insurance

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22-02-2018
Digital to drive growth of banks’ Connected Core projects in 2018 says IDC

The analyst firm said the new core banking systems expected in the coming years allow the organization to support the upsurge of interactions and transactions in the new world of banking

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22-02-2018
Uptime Institute rolls out new hybrid resiliency assessment for data centers

The new data center offering provides an independent evaluation of an organization’s hybrid infrastructure and its ability to deliver specific IT services over the expected range of operating conditions

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21-02-2018
NEC and Tohoku University succeed in AI-based new material development

NEC Corporation and Tohoku University applied new technologies developed by NEC, which use AI to predict the characteristics of unknown materials, to the joint development of cutting edge thermoelectric conversion technology known as a thermoelectric (TE) device(1) using spin current(2), and achieved 100 times better thermoelectric conversion efficiency over the course of approximately a year. These new technologies consist of a group of AI technologies for material development which incorporate the various types of knowledge required for material development, and technology for the batch acquisition of the large amounts of material data that AI needs to learn material properties.  The AI technologies for material development use heterogeneous mixture learning technology(3) and a number of machine learning technologies specific to material development(4), (5) independently developed by NEC. These technologies were combined with technology for the batch acquisition of material data, which enabled the acquisition and evaluation of data regarding more than 1,000 types of materials with different compositions data and resulted in much more accurate AI learning. NEC and Tohoku University applied a development technique combining these technologies to the development of a spin-current thermoelectric conversion device, and demonstrated that it is possible to enhance thermoelectric conversion efficiency by designing an actual material in line with AI-derived new material design guidelines.  In the future, NEC and Tohoku University will develop more sophisticated AI-based technologies for predicting the physical properties of new materials and conduct further research and development aimed at the practical application of spin-current thermoelectric conversion device technology and the realization of IoT devices that continue working for years without a power supply.  In recent years, cases in which machine learning technologies and analysis technologies based on informatics are applied to large amounts of data to extract hidden information and predict future trends are becoming increasingly common in a wide range of fields.  In the realm of natural sciences, there has long been research into the use of informatics in the search for new substances and materials and, especially in the biomedical, pharmaceutical and chemical fields, advances in so-called combinatorial technologies(6), which involve acquiring data through comprehensive investigation of search objects, have resulted in the extensive use of informatics in projects such as the human genome project.  Similarly, in fields that deal with solid state materials such as metals, semiconductors and oxides, techniques that make full use of the advantages of machine learning and analysis technologies from the viewpoint of shortening the duration of research and development and reducing costs are attracting attention in recent years as materials informatics (MI). Harnessing knowledge gained over many years of basic research in the natural sciences field using informatics, NEC began conducting research into analysis technologies specifically for solid state materials data more than five years ago. However, it was challenging because it took time and effort to produce and evaluate data in this field, making it difficult to obtain enough groups of data of sufficient quality required for the application of MI.  The initiatives of NEC and Tohoku University have now resulted in NEC's independent development of AI technologies for material development that effectively analyze material data, and technology for the batch acquisition of data about many different types of solid state materials. NEC and Tohoku University have also applied a material development cycle incorporating these two types of technologies to the development of thermoelectric conversion materials using spin currents and considerably shortened the duration of material development. 1. Development of AI technologies for material development A material development cycle using MI handles an enormous amount of material data and it is, therefore, inevitable that the data processing and classification and the data evaluation that was previously painstakingly performed by specialist researchers can no longer keep up. Also, in the development process, the amount of material candidates is generally greater than the amount of data that can be obtained, and selection of the process for searching these candidates needs to be performed more efficiently than in the past. To address these issues, NEC developed the following AI technologies for material development which correspond to the various characteristics of actual material data.AI technology for combinatorial data analysis: Machine learning technology for processing and classifying large amounts of data acquired using combinatorial techniques at high speed. Knowledge of physics/materials science is partially incorporated into existing machine learning algorithms to realize high precision, high speed data processing(4). AI technology for physical property modeling: Machine learning technology for evaluating large amounts of material data. Inductive modeling of physical properties using heterogeneous mixture learning with high readability (white-box) and high precision prediction enables researchers and AI to increase their understanding of data in concert. This technology plays a very important part in the extraction of the material parameter candidates that characterize the physical properties model.(3) AI technology for materials screening: Machine learning technology for efficiently searching for the target material from among a large amount of materials candidates. On the selection (screening) of materials with reference to the material parameters that characterize the physical properties model, the technology performs high-speed searches of ultra-multi-dimensional systems, which was difficult with existing Bayesian Optimization(7). This is achieved through the application of branch-and-bound type algorithm that predict moves into the future based on Combinatorial Game Theory.(5)2. Establishment of combinatorial data acquisition platform (batch evaluation and acquisition of large amounts of data)  NEC and Tohoku University developed a combinatorial data acquisition platform that combines theoretical calculation data acquired through material property simulation with test data acquired through proprietary thin film materials preparation/characteristics evaluation technologies, to create enough data groups of sufficient quality. In one example of composition-spread materials shown in the photograph, thin film material with more than 1,000 different types of composition was produced on a single substrate in one film preparation process. Electrode pads, etc. according to the purpose of measurement are patterned on the evaluation sample and experimental data can be acquired efficiently through an automatic evaluation system, which was also developed independently. The quality and amount of data is vastly improved compared to previous techniques used to produce and evaluate a single material in one experiment. In the material physical property simulation, various calculation techniques are used according to the purpose, for example, first-principles calculations, and theoretical calculations are performed to ensure correspondence with experimental data. Various types of physical property parameter group, ranging from general physical properties such as electric resistance and thermal conductivity to detailed physical properties relating to electronic state are acquired as theoretical calculation data.3. Application to the development of a spin-current thermoelectric conversion device A spin-current thermoelectric conversion device recovers waste heat that exists widely in society by converting it into electricity and will, therefore, enable the countless IoT devices that will be installed in the future to continue working for many years even without a power source.  The main issue with a spin-current thermoelectric conversion device is that the thermoelectric conversion efficiency performance has still not reached a practically applicable level. When the recently established material development cycle combining a combinatorial data acquisition platform and AI technologies for materials development was applied on a trial basis to the search for a new platinum (Pt) alloy, this led to various discoveries, including that the Pt alloy was a magnet and the importance of the Pt itself contained in the alloy being spin polarized.  Evaluation of the characteristics of a new alloy CoPtN that is designed to enhance spin polarization of Pt according to AI-derived knowledge confirmed that thermoelectric conversion efficiency around 100 times higher than that of previous Pt alloy was obtained. This level was also much closer to the output level of commercially available thermoelectric conversion elements that use semiconductors. It was also demonstrated that it was possible to significantly shorten development time to around 1 year.  "We will continue to further expand the search for materials using AI in the future, focusing on further improvement in the thermoelectric conversion efficiency of spin-current thermoelectric conversion elements and the development of new low-cost materials," said Eiji Saitoh, Professor, Tohoku University. (1) A thermoelectric device is a device which converts thermal energy directly into electricity and vice versa. (2) The spin current is a flow of a magnetic property of an electron, so-called "spin." (3) http://jpn.nec.com/ai/analyze/pattern.html (4) "Comparison of dissimilarity measures for cluster analysis of X-ray diffraction data from combinatorial libraries" Y. Iwasaki et al., nature partner journal Computational Materials 3, 4 (2017). (5) Proceedings of the 78th JSAP Autumn Meeting 5p-C18-4 (2017) R. Sawada et al. (6) The combinatorial approach involves comprehensively investigating predicted combinations to gain an understanding of the overall trend of search candidates. (7) Bayesian Optimization algorithms are stochastic optimization techniques that are used to search for the maximum or minimum value based on observed facts.  

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21-02-2018
Singapore Budget 2018: impact on business innovation

New technologies and an aging population in a fast-growing Asian economic landscape form the backdrop for Singapore’s Budget 2018.Businesses in Singapore can look forward to more support for adopting new technologies to sharpen their competitive edge, as well as receiving help to venture overseas with the enhancement of the Double Tax Deduction for Internationalization (DTDi).Finance Minister Heng Swee Keat unveiled this week an expansionary Budget 2018 guided by the government's promise of 'vibrant and innovative' economic growth that is both sustainable and inclusive."Budget 2018 is about laying the foundation for our nation's development in the next decade,'' the minister said at the parliament session on Monday.This year, Singapore will put aside S$20 billion for infrastructure, S$12.8 billion for education and, in the face of an aging population, S$10.2 billion for healthcare expenditure.With digital technologies gaining importance in all industry sectors, an additional S$145 million will be put aside for the TechSkills Accelerator (TeSA) programme over the next three years to ensure that relevant skillsets are available.TeSA will be expanded into sectors like manufacturing and professional services to equip more people with emerging digital skills.This budget, experts say, offers a significant step forward by setting a roadmap and strategy for the next decade, especially the need for businesses to move away from competing based on cost and differentiate themselves through innovation instead.Pages1 2 » last »

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21-02-2018
IDC forecasts global Smart Cities initiatives tech spending to reach $80b in 2018

Worldwide spending on the technologies that enable Smart Cities initiatives is forecast to reach $80 billion in 2018, according to the International Data Corporation (IDC). In the first release of the Worldwide Semiannual Smart Cities Spending Guide, IDC provides a detailed look at the technology investments associated with a range of Smart Cities priorities and use cases. As these initiatives gain traction, IDC expects spending to accelerate over the 2016-2021 forecast period, growing to $135 billion in 2021."Smart Cities have recently evolved from a collection of discrete flagship projects to a sizeable market opportunity that will drive significant technology investments in 2018 and beyond," said Serena Da Rold, program manager in IDC's Customer Insights & Analysis Group. "IDC believes that the strategic priorities we identified will drive digital transformation across cities of all sizes, but our research demonstrates that there can be significant differences in the focus of investments across regions. The new spending guide is a powerful tool to help vendors identify where the best opportunities lie for each specific use case now and over the next several years."Smart Cities attain digital transformation in an urban ecosystem to meet environmental, financial, and social outcomes. In IDC's view, a Smart City begins to be developed when multiple smart initiatives are coordinated to leverage technology investments across an entire city, use common platforms to decrease service time/maintenance costs, share data across systems, and tie IT investments clearly to smart missions. Smart City programs are enabled by 3rd Platform technologies, and emerging technologies are accelerated in the city ecosystem to deliver innovative solutions in very specific areas.The strategic priorities that IDC believes will see the most spending in 2018 and throughout the forecast are intelligent transportation, data-driven public safety, and resilient energy and infrastructure. Intelligent traffic and transit and fixed visual surveillance are the two largest use cases in terms of worldwide spending, followed by smart outdoor lighting and environmental monitoring. While these use cases attract considerable investments in most geographies, the focus shifts across different regions. Intelligent traffic and transit will be the top priority in investment terms in the United States, Japan, and Western Europe. Fixed visual surveillance will be the leading use case in China and the second largest in the United States, while environmental monitoring will be relatively more important in Japan.On a geographic basis, the United States will be the largest market for Smart City technologies with spending forecast to reach $22 billion in 2018. China will be a close second with 2018 spending expected to be nearly $21 billion. The two countries will share a similar growth trajectory with five-year compound annual growth rates (CAGRs) of 19.0% and 19.3%, respectively. The regions that will see the fastest spending growth are Latin America (28.7% CAGR) and Canada (22.5% CAGR).IDC's Worldwide Semiannual Smart Cities Spending Guide quantifies the expected technology opportunity around smart cities initiatives from a region and worldwide level. Spending data is available for nine regions with a focus on 15 use cases across five strategic priorities, as well as the overall Smart Cities market size. The spending guide is designed to provide IT vendors with insights into this rapidly growing market and how the market will develop over the five-year forecast period.

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21-02-2018
Digital to drive Connected Core projects rising in 2018 says IDC Financial Insights

There is a resurgence of core banking modernization efforts across Asia/Pacific banks, according to IDC Financial Insights. In its latest report titled, More Game Changers in Asia/Pacific’s Race for Connected Core Banking, the analyst said there are 35 projects in the pipeline that bring together the principles of iterative core banking replacement with banks’ preference for platform-based, componentized core banking systems.The impending upsurge in core banking and digital projects built around a Connected Core reverses the decline in the number of deals that started more than 10 years ago, which worsened through the global financial crisis, and even persisting up to the rise of digital trends that now impact financial services.Michael Araneta (photo right), AVP for IDC Financial Insights Asia/Pacific commented that core banking modernization projects drive an increase in IT spending in other noncore areas. “The pull-through becomes stronger this time around as the organization will have to skill up in many areas, such as information architecture discipline, knowledge on open API frameworks, and competencies in iterative development. All these make core banking modernization truly transformative," he added.The technologies used in this new style of core transformation — open application programming interfaces (APIs), microservices, and agile development — create an environment that IDC Financial Insights refer to as the Connected Core.One of the benefits of the Connected Core is the bank is more quickly able to build digital capabilities that allow them to respond to the digital era. In short, they can build digital capabilities around a Connected Core. This is enticing for many institutions as it allows them to launch lifestyle services, further embedding the activities of banking (payments, deposit taking, lending) into the day-to-day life of the customer.In general, the new core banking systems expected in the coming years allow the organization to support the upsurge of interactions and transactions in the new world of banking. This is especially crucial for markets in the region with large populations, such as China, India, Indonesia, Philippines, and Vietnam. These markets have seen populations leapfrog traditional banking channels (branches) to become prolific users of mobile banking apps and other virtual channels."Banks now will have to assess how transformation of their core system will be a key part of their overall transformation. The decision will most likely be to not decommission the old core system and replace it with a new one but rather to abstract as much business logic from their current core and iteratively improve digital capabilities around that core," adds Sneha Kapoor (photo left), Senior Research Manager at IDC Financial Insights Asia/Pacific. Caption: Image from iStockPhoto

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21-02-2018
Aite says merchant payment management strategic to online growth

Aite Group’s most recent report, The Strategic Importance of Merchant Payment Management, reveals that companies strive to provide the best possible payment experience to their customers in order to optimize customer satisfaction and convert customer visits into sales, but how do best-in-class companies excel in payment management and use it as a competitive advantage?“As payment management becomes more strategic, leading companies see payments as a true enabler for the business and as a competitive differentiator,” says Ron van Wezel, senior analyst at Aite Group. “They consider payments as essential to increasing customer loyalty and winning new customers,” he explains.“For the majority of online merchants, the full potential of payment management is yet to be realized; they should analyze what it takes to give payments a more prominent role in their customer strategy and unlock its value,” van Wezel adds. Caption: Image from iStockPhoto

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21-02-2018
OCBC Bank ups customer experience with facial recognition tech

NEC today announced the successful testing and roll-out of a facial recognition system at the Holland Village branch of OCBC Bank. Designed to identify its top banking clients, the bank says the system was adopted as part of its digital efforts to improve service excellence.Implemented since December last year, the system can identify OCBC Premier Banking customers in real-time as they approach the lounge within the branch. With no need for them to stop or look at the camera, this offers an unobtrusive way for the bank to identify them.With customers promptly identified, the relevant manager can then greet them by their name, offer them their preferred drinks, and quickly review their records to offer personalized service. Details of their visit are also captured automatically. NEC says the system utilizes the company’s own AI engine for face recognition.NEC says its technology can be leveraged for customer authentication for transaction as a second factor for financial institutions, or to monitor for individuals who loiter on the premises. In addition, brands can use it to offer tailored advertising signage and marketing material using facial recognition to understand the age and gender of patrons.“OCBC is committed to our service quality and implementing facial recognition to elevate the customer experience is one of the first steps that we are doing in the digital economy,” said Pranav Seth, a senior VP at OCBC Bank.“Since introducing it, we received positive feedback from customers who were impressed by the personalized hospitality enabled by fast and accurate identification. Going forward, we will evaluate and consider the extension of the capability beyond customer service,” he said.“We are pleased to work with OCBC Bank to provide this cutting-edge facial recognition solution to help improve the overall delivery of services to their valued clientele. We hope that through this co-creation we have helped OCBC Bank stay competitive in this fast-paced industry where customer experience is key,” said Lim Kok Quee, managing director of NEC Asia Pacific.Lim says NEC looks forward to exploring the use of technologies such as artificial intelligence and biometrics to help customers digitally transform their businesses.Further reading:Poor customer experience frustrates Singapore consumersAI fueling customer experience strategies for top brandsPersonalization in a customer centric world Caption: Image credit: iStockphoto by Getty Images

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20-02-2018
Valentine’s Day spend soars in Asia Pacific

Sentimental spending in the region has heated up by 22 percent since 2015, according to findings by Mastercard. Overall transactions during the Valentine’s Day period also shot up by 74 percent over the last three years, indicating Asia Pacific’s consumers are feeling more loved than ever. The annual “Mastercard Love Index”, created by analyzing global credit, debit and prepaid transactions from 11 - 14 February between the years 2015 - 2017 shows that food is the universal language of affection. Across Asia Pacific, dinner dates consumed 69 percent share of spend and nearly a third of transactions in 2017. Travel during Valentine’s Day (via plane or train) also saw a significant rise as the number of transactions increased by 17 percent in 2017, accounting for 21 percent of total spend over the same period. Indulging in a hotel stay remains a firm favorite with a 34 percent share of spend, but couples who prefer staying home are not alone. Mastercard’s research found that nearly 1 in 3 people celebrated this holiday with a quiet night in. The research showed that 42 percent of people planned to buy a present for their loved ones. Consumers in Philippines (71 percent) and Thailand (71 percent) are the region’s most enthusiastic givers, followed by China at 63 percent and Singaporeans at 59 percent. Traditional treats like flowers and jewelry have been the gifts of choice since 2015, as overall spend bloomed by 39 percent and 21 percent respectively. Data suggests that people are no longer leaving purchases to the last minute, as the majority (28 percent) of Valentine’s purchases are made on 11 February (4.6 million transactions over the last three years). Purchase habits during the Valentine’s Day period are also changing, with contactless payments rising in popularity. Tap-and-go payments tracked a 46 percent increase in transactions made, while its value rose by 166 percent. Meanwhile, the appetite for online shopping has grown with a healthy 30 percent increase in the number of e-commerce transactions. However, 89 percent of Valentine’s Day transactions are still made in person.  Regional summary of consumer spending habits across the globe:  KEY SPENDING PATTERNS PER REGION DURING VALENTINE’S DAY PERIOD ACROSS 2015 - 2017 Asia Pacific       Sentimental spending has increased by 22% since 2015, with the overall number of transactions up by 74% 30% increase in the number of e-commerce transactions People are planning ahead with the majority (28%) of Valentine’s purchases happening on the 11th February (4.6 million transactions) The number of transactions on transportation (air and/or train) increased by 17% in 2017, accounting for 21% of total spend during the Valentine’s Day period The share of contactless transactions has seen an increase of 46%, and thevalue of these transactions increased by 166% Spend on flowers in APAC increased by 39% vs. 2015 and the number of transactions also increased by 61%. Jewelry has seen overall spend increase by 21% with transactions increasing by 58% vs. 2015 Canada The number of transactions on transportation (air and/or train) increased by 27% in 2017,  accounting for 33% of total spend The share of contactless transactions has seen an increase of 96% since 2015, and the value of these transactions increased by 206% Canada saw a 216% increase in the number of e-commerce transactions in the period Canadians are planning ahead with the majority (30%) of Valentine’s purchases happening on the 11th February (1.6 million transactions globally) Europe       Sentimental spending increased by 19% since 2015 in Europe, with the overall number of transactions up by 39% The number of transactions on transportation (air and/or train) increased by 38% in 2017, accounting for 31% of total Share of spend on dining out at restaurants has remained stable; taking a29% share of spend and a 65% share of transactions in 2017 Spend on flowers has increased by 29% vs. 2015, and the number of transactions has increased by 48%. Jewelry has seen spend decrease by 5%with transactions increasing by 15% vs. 2015 Latin America and the Caribbean       LAC saw a 327% increase in the number of e-commerce transactions The number of transactions on flowers has increased by 28%. Jewelry also shows a similar trend with spend decreasing by 57% but interestingly transactions increased by 6% Share of spend on hotels has actually decreased by -29%; taking a 18% share of spend and a 8% share of transactions in 2017 The number of transactions on transportation (air and/or train) increased by 27% in 2017, accounting for 8% of total spend during the Valentine’s Day period Middle East   People are planning ahead in MEA with the majority (29%) of Valentine’s purchases happening on the 11th February (620k transactions globally on February 11th over the past 3 years) Share of spend on hotels has also remained stable over the past 3 years;taking a 41% share of spend and a 21% share of transactions in 2017 Spend on flowers has increased by 96% vs. 2015 with the number of transactions increasing by 71% United States America saw a 106% increase in the number of e-commerce transactions from Valentine’s Day

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20-02-2018
DJI selects Worldpay for e-Commerce payments

Drone manufacturer DJI has deployed Worldpay to help expand its eCommerce platform to reach more customers around the world. With growing consumer interest across Europe and in countries like Australia and Japan, DJI has selected Worldpay as its payments vendor. Worldpay’s local card payment capabilities is expected to assist DJI in connecting with customers in different parts of the world, making its products more accessible for creators, travellers, photographers and those using drone technology for their work.In addition to existing card processing services and coverage, Worldpay also supports a range of alternative payment methods, such as iDEAL in the Netherlands and SOFORT in Germany, allowing merchants to accept more payments via local consumers’ preferred methods.Due to the high average ticket value of its products, DJI requires fraud detection and protection tools. DJI is using Worldpay’s fraud protection tool ‘Risk Guardian’ to enhance protection for its customers and provide the best possible online shopping experience. Since implementing Worldpay’s fraud solution, DJI has seen its fraud to sales ratio drop, all while increasing their overall payment acceptance rates.“The global drone market has exploded in recent years, with consumers finding creative ways to use the technology and bringing new perspectives to their everyday life. This is a very exciting time for the industry. As our technology becomes easier to use, with expanded industry applications, we want to make our drones more accessible to people around the world, whether for work or play,” said Christina Zhang, Treasurer at DJI. “In the near future, we hope to reach more new customers in Europe and Asia Pacific, and create a more seamless and secure experience for our online customers with Worldpay’s payment solution support.”Phil Pomford, General Manager for Asia-Pac, at Worldpay, Inc. said: “Combatting online fraudsters is a primary concern for electronics manufacturers, especially when it comes to cutting-edge technologies like drones. The challenge for growing businesses lies in balancing high-volume sales with the ability to guarantee shoppers a safe and reliable service. Worldpay has helped thousands of companies around the world to achieve this balance, and DJI’s improvements to date prove how crucial a strategic fraud approach is to an organisation’s successful expansion.”

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CyberLink Vol.113 January 2018

Cyberport drives FinTech discussion at Asian Financial Forum 2018 

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CyberLink Vol.112 December 2017

Cyberport celebrates strong community of 1,000 companies

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CyberLink Vol.111 November 2017

Cyberport Venture Capital Forum forges win-win partnership for investors and start-ups

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