IT & Telecom

Internal Private Network Brings Strength and Security
The Internal Private Network (IPN), Cyberport’s backbone for Internet access, is a unique IT and telecom facility unlike standard market broadband products, with 20 Gbps Ethernet uplinks and pay-as-you-go bandwidth to accommodate unanticipated increases in user demand. Tenants receive two IPN ports at 300 Mbps local shared bandwidth free of charge after a one-time installation fee and can subscribe for GE ports if higher or dedicated international bandwidth is required at a cost of only HK$1,000 per Mbps per month (up to 1 Gbps) through the Cyberport Optical Network.

IPN ports can support both IPv4 and IPv6. For IPv6 addresses, a prefix of 48 will be allocated upon request at no additional charge. For IPv4 addresses, a dynamic private IP address will be provided by DHCP at no additional charge. If a fixed public IP address per port is required, HK$120 per month per fixed IP will be charged. (APNIC regulations restrict us to 16 public IP addresses per tenant; any requests beyond this must be submitted via NOC and HKCMCL to APNIC for prior approval.)

Central Data Exchange for Unrivalled Capacity
The Central Data Exchange (CDX) is managed by a third party to provide tenants with a dedicated data centre operating 24 hours a day, seven days a week, delivering an uptime of 99.95%, for secure and reliable hosting of computer equipment. For queries about CDX services, please send an email to tenantcdx@cyberport.com.hk with your company name, contact number, and basic requirements. An account manager will contact you as soon as possible.

Wireless Local Area Network (WLAN)
The Wi-Fi wireless network coverage at Cyberport is very comprehensive, providing visitors and staff with stable and fast internet connectivity. Whether in work areas, conference rooms, or public lounges, you can conveniently use Wi-Fi to enhance work efficiency and convenience. Additionally, Cyberport continuously upgrades its network infrastructure to ensure users enjoy the best internet experience.

Fixed Telecommunications Network Services (FTNS)
The following three fixed telecommunications network service providers offer fixed-line telephone services to Cyberport tenants:

• Hong Kong Broadband Network Ltd
• HGC Global Communications LimitedHKT Limited
• Hong Kong Telecom
• China Mobile (HK) Limited

Satellite Signal Downlink Services
Cyberport is partnering with a satellite-based fixed carrier licensee to provide downlink services of encrypted video signals from satellites to tenants at a charge of HK$2,000 per dish per month. We receive signals from the following seven satellites:

• AsiaSat 5
• AsiaSat 7
• Chinasat 6E
• Intelsat 19
• Thaicom 6
• ApStar 7
• Measat 3d

Block-Wiring (BW)
To save on capital expenses, Cyberport’s office tenants can rent optical fibre or UTP Category 6 cable block-wiring for a dedicated high-speed connection to IT and telecom equipment hosted on different office floors or at Cyberport’s Central Data Exchange.

Note: All charges are for reference only and subject to regular review. For current rates, please contact the NOC via email at noc@cyberport.com.hk or telephone at (852) 8100 9503.

Satellite Master Antenna Television System (SMATV)
Cyberport provides more than 120 satellite TV channels, downlinked and delivered to tenants over the IPN via multicasting at 5 Mbps to 20 Mbps per channel. These channels can be accessed via desktop computer, laptop, or set-top box for television viewing.

IP Telephony and Unified Messaging Service
In partnership with Hong Kong Broadband Network Ltd (HKBN), Cyberport offers a Polycom-based IP telephony and unified messaging service which integrates telephone, email, and fax into a single interface.